Privacy Policy
Privacy Policy
Last updated: 05-06-2025
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Plexeio LLP (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our website, products, or services globally. Our principal place of business is in India, but we serve and process data for users and clients worldwide.
1. Information We Collect
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Personal Information:
Name, email address, phone number, company, and other contact or identification details you provide to us via forms, emails, or phone calls. -
Client & End-Customer Data:
Information we process on behalf of our global clients as part of our call center or IT services. This may include names, contact details, call logs, call recordings, and other data as contractually agreed. -
Technical Data:
IP address, device/browser details, operating system, geolocation (if enabled), website usage analytics, and cookies.
2. How We Use Your Information
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To provide, operate, and improve our services
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To communicate with you (inquiries, support, updates, marketing with consent)
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To fulfil contractual obligations with our clients
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For security, fraud prevention, and legal compliance
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To analyze website usage and enhance user experience
3. Legal Basis for Processing
If you are located in the EU/UK or similar regions, we process your personal information based on:
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Your consent
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Our contractual obligations
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Compliance with legal obligations
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Our legitimate business interests
4. Information Sharing
We do not sell your personal data. We may share data:
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With trusted service providers or partners for technical or operational support (such as cloud hosting, telecom, analytics)—all under strict confidentiality
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With our clients, only as required by contracts
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If required by applicable law or regulation, including Indian and relevant international laws
5. International Data Transfers
Your information may be transferred to and processed in India or other countries. We take steps to ensure adequate protection, such as contractual safeguards or compliance with client requirements (including Standard Contractual Clauses for the EU/UK).
6. Data Security
We use industry-standard technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
7. Data Retention
We retain personal information only as long as necessary for business, legal, or contractual purposes. Data processed for our clients is retained as agreed in service contracts.
8. Your Rights
Depending on your location and applicable law (e.g., GDPR, CCPA, Indian law), you may have the right to:
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Access, correct, or delete your personal data
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Object to or restrict certain processing
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Withdraw your consent at any time
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Request data portability (where applicable)
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Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at [your@email.com]. We will respond as required by law.
9. Cookies & Tracking
We use cookies and similar technologies for analytics and to improve your experience. You may adjust your browser settings to manage cookies. Details are available in our [Cookie Policy] (if you have one).
10. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us for removal.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: